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+44 (0) 1780 723 425
sales@activustracking.com
Activus Tracking

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Some ways to help

Frequently asked questions 

General Questions

  • What are your business hours?

    Normal public hours are 09:00 - 17:00 UK time, please email outside of these hours

    Our systems are monitored 07:00 - 22:00 UK time 

  • How do I buy a tracker?

    We like to keep things simple, so phone or email your tracker choice and you can be up and running in as little as 24 hours after payment

    See how to buy page here

  • Do I need to buy a subscription?

    Yes, it is in your best interests to subcribe to fully benefit from all available features. But, if you want the hassle of setting the tracker up yourself and not having our platform or sim card, then no you don't have to subscribe.

    Subscribe and receive a free Smartphone App,

  • How do I renew my subscription?

    Your monthly subscription rolls on until you cancel your direct debit and cancel the service or until we do.

    If you have an annual subscription, you will be notified approximately 8 weeks before renewal and reminded at set intervals until your renewal date

  • What type of payment methods do you accept?

    We accept all major credit and debit cards, either by phone or in person (credit cards subject to 2.5% banking charge).

    Faster payment facilities are available.

    We accept GBP £, Euro € and USD  $. Other currencies mey be considered, please get in touch with your order and location.


    We try to set up all subscriptions by direct debit, this gives you more control over your subscription.


    We do not do credit, unless by prior agreement and in exceptional circumstances, certainly no longer than 30 days.

GPS Tracking Units

  • How long does the battery last?

    As you have likely experienced with many consumer electronic devices today, there is no single or simple answer to the question, “How long will the battery last?” There are a variety of factors that impact the answer to this question... More

Platform - Users

  • Map

    The Map page is the default page on login. This is where you do all your basic monitoring of vehicle positions and statuses... More

  • Trips

    The trip replay page contains all information on the movement of the assets. On this page you

    can select the group of the desired asset and then the asset itself. After selecting the asset, a

    list of the day’s trips will load... More

  • Asset Info

    The Asset Info page is where you can access all the detailed and in-depth information for a

    particular selected unit. At the top you will find the current status, which shows the latest data

    from the unit... More

  • Zones

    This is where you manage your geo-zones and zone groups

    With Zone groups you can organize your zones accordingly.

    You can then create new zones, including location, keep-in and no-go areas.

    Using the create/edit box in the top left you can apply all the desired properties to your zone.


    Click on the ADD ZONE blue button and choose the zone type


    Zoom in and create your zone, click on the first point to close the zone


    On the pop-up, create a name for the zone and Group and if applicable add a maximum speed

  • Reports

    This page allows you to create and generate all your desired reports, in the top left you will see

    two sub tabs.

    Here you can select whether to generate standard generic reports such as trip reports and

    violation reports or scheduled and custom reports... More


  • Dashboard

    Here you'll browse a collection of dynamic and interactive widgets that can be configured to

    maintain situational awareness on all aspects and current events... More

Platform - Admin

  • Managing Clients

    The Clients section allow you to add, delete and edit clients. These are the companies rather than individual users... More

  • Users

    Within users you can add, edit and delete the individual users within the client compant... More

  • Installing a Device

    This is where you find out how to install a GPS tracker on to the platform... More

  • Device has stopped reporting

    You may encounter times when some of your devices simply stop working, having previously been working fine.

    We have seen customers do nothing, and the device reports on its own accord... More

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